Privacy Policy

1. Introduction

Smartworld Developers ("We," "Us," "Our," or "Company") operates the Smartworld Wellness 67 website and mobile applications ("Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform, including all related services, features, and functionality.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Platform.

2. Information We Collect

2.1 Information You Provide Directly

• Inquiry Form Data: Name, email address, phone number, property configuration preference (2.5 BHK / 3.5 BHK), and inquiry message
• Contact Information: When you contact us via email, phone, or chat
• Documentation: Identification documents, financial information for loan pre-approvals (voluntarily provided)
• Site Visit Data: Preferences and feedback about the property
• Marketing Communications: Preferences for newsletters, updates, and promotional materials

2.2 Information Collected Automatically

• Device Information: Device type, operating system, browser type, IP address
• Usage Data: Pages visited, time spent, click patterns, referral sources
• Cookies & Tracking: We use Google Analytics, Facebook Pixel, and Google Ads conversion tracking to measure campaign performance
• Location Data: General location (city-level) inferred from IP address, with your explicit consent for precise location services

3. How We Use Your Information

• Lead Management: Process your inquiry, follow up on property interest, schedule site visits
• Communication: Send you project updates, promotional offers, price lists, floor plans, and brochures
• Marketing & Advertising: Display targeted ads on Google, Facebook, and other platforms to similar users
• Analytics: Understand how users interact with our Platform to improve user experience and marketing effectiveness
• Legal Compliance: Comply with real estate regulations, RERA requirements, and applicable laws in India
• Internal Records: Maintain records for accounting, auditing, and business operations
• Fraud Prevention: Detect and prevent fraudulent activity

4. How We Share Your Information

We may share your information with:

• Sales Team: Our internal sales and customer service team to process your inquiry
• Marketing Partners: Google (for advertising and analytics), Facebook (for advertising), Email service providers (Mailchimp, SendGrid, etc.)
• Financial Partners: Bank partners for loan pre-approval (with your explicit consent)
• Legal & Regulatory: Government authorities, RERA, and legal representatives as required by law
• Service Providers: CRM platforms, SMS gateways, analytics providers who process data on our behalf

We do NOT sell your personal data to third parties for direct marketing purposes.

5. Data Retention

• Inquiry Data: Retained for 2 years from last contact or until transaction is completed
• Marketing Data: Retained until you unsubscribe or request deletion
• Analytics Data: Automatically deleted after 25 months by Google Analytics (default setting)
• Financial Data: Retained as per tax and regulatory requirements (7 years)

6. Your Privacy Rights

You have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time
• Right to Unsubscribe: Click "Unsubscribe" in any email from us
• Right to Grievance Redressal: File a complaint with our Data Protection Officer

7. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Remembering your preferences
• Measuring ad campaign performance
• Analyzing website usage patterns
• Detecting fraud and ensuring security

Most browsers allow you to control cookies through settings. You can also use tools like Google's Ads Settings to opt out of personalized advertising.

8. Third-Party Links and Services

Our Platform may contain links to third-party websites (bank partners, payment gateways, etc.). We are not responsible for their privacy practices. Please review their privacy policies separately.

9. Data Security

We use industry-standard security measures including SSL encryption, secure servers, and access controls to protect your data. However, no method of transmission over the Internet is 100% secure. We urge you to use strong passwords and not share sensitive information over unsecured networks.

10. Children's Privacy

Our Platform is not intended for children under 18 years of age. We do not knowingly collect data from minors. If we become aware of such collection, we will delete it immediately.

11. International Data Transfers

Your data may be processed and stored in countries other than your country of residence, which may have different data protection laws. By using our Platform, you consent to such transfers.

12. Data Protection Officer & Grievances

For privacy concerns, data access requests, or complaints:

Email: legal@smartworld67.org
Phone: +91 88601 60601
Address: Golf Course Extension Road, Sector 67, Gurugram, Haryana 122001, India

We will respond to your request within 30 days as per applicable law.

13. Policy Changes

We may update this Privacy Policy to reflect changes in our practices or applicable law. Material changes will be communicated via email or prominent notice on the Platform. Your continued use of the Platform constitutes acceptance of updated policies.

14. Contact Us

If you have questions about this Privacy Policy, please contact us:

Smartworld Developers
Golf Course Extension Road, Sector 67
Gurugram, Haryana 122001, India
Phone: +91 88601 60601
Email: info@smartworld67.org